
What makes Guinness great?
This can be such a long answer since people can basically take an example from anywhere. They can state that Guinness was one of the first businesses to enable medical benefits for every one of its workers, or they can state the complexities and tastes that the beer is smooth and rich with the creamy taste that is just unique to Guinness. The reason why I ask this question is, because often when a company needs to look at ways to energize their customers they should look no further than Guinness.
Guinness has built a solid relationship with their customers by enticing them to come back and remain interested in their product. My belief is that over the past century they have been able to achieve this on a world-wide scale due to the fact of clever advertisements. These can range from the past ads that entice people with clever tag lines such as the Guinness gives you strength, or its a lovely day for a Guinness. They have also had quite a bit of success with advertisements on TV becoming quite unique from other beer companies in delivering an image of everlasting strength and health in the world; while also focusing on relaxing and enjoying life in your own personal way.
Guinness has made a strong brand where people are able to converse about their product without even having tried it, and that’s something that should be recognized more often than not. Because they have had such a strong presence as the pinnacle beer company they have never quite let down as being a competitive player in the beer market, and have been able to adapt to the rising social media trend. Guinness has been able to diversify itself with a global following by creating chapters of social media sites rather than trying to limit or direct traffic all to one specific site. The perfect example of this is where Guinness has been able to foster out a number of different twitter accounts so that the people in that specific country can remain up to date on what Guinness lovers are talking about. There span of reach extends from Malaysia to their most popular twitter account Guinness Ireland.
Among a large twitter following; Guinness has just recently finished an attempt at a world record campaign to get people to try to consume the most Guinness pints ever on single day (st patrick’s day). This campaign has been building up over the past few weeks by Guinness to try to showcase what they believe the friendliest day of the year. They have used different forms of social media, as well as advertisements to promote this cause. Here is a link to a fact sheet they have compiled on the day that everyone can be a little irish https://secure.guinness.com/en-us/stpatricks/infographic.html. Among these great campaigns guinness has also been able to utilize apps, and have a high trafficked Facebook page.
When a company wants to try , and energize their market as much as what Guinness has done over the past century they should follow these steps.
1. When deciding on how to energize your customers you will need to decide if your customers should be energized. Guinness has been around for centuries, and has been quite visual as a cultural icon. When looking at energizing your customers you need to find ways that will allow them to praise your company rather than hurting while becoming involved. Guinness has been able to do this successfully, because they are a company that is enjoyed in a social manner. People write recipes using their products, take pictures wearing the companies logo with friends, and sometimes write material about them online. Often companies can’t gauge as accurately about what their products feedback will be online, but if you do decide that you want to get people’s opinions try to make sure they are positive before hand.
2. Check to see the social technographic profile is what your customer base prefers to do online. Since the viewers of Guinness’ site are primarily young affluent people who have attended college they have a very high joining, as well as spectating rate( this can be found on the empowered Forrester social technographic profile page) allowing Guinness to attract, and feed this customer base information very efficiently. A company should always check to make sure that their technographic profile matches that of their strategy. Other companies in the past have made this mistake costing them the opportunity to attract key target markets.
3. Asking what is my customer’s problem? Guinness’s main problem which they probably figured out a long time ago is that there is a glass ceiling to how many people can drink Guinness. They need to figure out creative methods for enticing people to use more of it daily than they would originally. The main problem for a company may not always be simply just sales, and how much more products you can get the customer to buy. It could be a cultural issue such as how can I get a country that is used to a certain kind of beer such as germany to try something that is completely different such as Guinness.
4. Determining the right strategy for the social technographic profile. What it comes down to is how does your customer like to communicate? With Guinness its new practices such as social media involve developing a conversation with their customers. With other companies that may target older generations it could focus on delivering information rather than constant communication. A company needs to figure out what’s right for it. Some examples of methods companies have used for strategies to entice customers is to put up reviews, establish communities,and enable special tools on whatever site you’re using.
5. Don’t start trying to energize your customers unless you plan on doing it for many years. Guinness has been able to find their customer base since their conception so I don’t believe they will be stopping anytime soon. However if you are another company that has not had the same kind of luck you must participate for many years so that you can retain the value that you have put into developing these social media plans.
When remembering on how to energize your company, look to Guinness to give you strength.
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